PRIVACY POLICY
Last Updated: 16 May 2026

1. Introduction

RUSCON Construction Pty Ltd (“RUSCON”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal information collected through our websites, landing pages, advertisements, forms, CRM systems, and communication platforms.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect personal information including:
• Full name
• Phone number
• Email address
• Residential or project address
• Building or renovation requirements
• Project budget and timeline
• Finance or funding status
• Consultation and communication history
• Uploaded documents or attachments

We may also collect technical and usage information including:
• IP address
• Browser and device information
• Website usage activity
• Cookies and analytics data
• Advertising interaction data

3. How Information Is Collected

Information may be collected when users:
• Submit website enquiries
• Complete lead forms
• Download brochures or guides
• Book consultations
• Interact with advertisements
• Communicate with us by phone, SMS, email, or chat
• Use our websites or landing pages
• Engage with AI chat or automated systems

4. Automated Communications & AI Systems

RUSCON Construction may utilise CRM automation systems, AI-assisted communication tools, chatbots, SMS automation, email automation, appointment booking systems, and automated workflow technologies.

By submitting information through our systems, users acknowledge and consent to receiving automated communications and AI-assisted interactions where applicable.

5. Marketing & Communication Consent

By submitting information through our websites, forms, advertisements, landing pages, booking systems, or communication channels, users consent to receiving:
• Emails
• SMS messages
• Phone calls
• Appointment reminders
• Educational content
• Marketing communications
• Automated follow-up messages

Users may opt out at any time.

6. CRM & Third-Party Systems

Personal information may be stored or processed using third-party systems including GoHighLevel, LeadConnector, Google services, Meta platforms, and SignNow.

7. Cookies, Tracking & Analytics

Our websites and marketing systems may use cookies, Meta Pixel, Google Analytics, tracking scripts, remarketing technologies, and conversion tracking systems.

8. How We Use Personal Information

Personal information may be used for:
• Responding to enquiries
• Preparing estimates and proposals
• Scheduling consultations
• Managing projects
• Delivering services
• Customer support
• Marketing and communication
• Internal reporting and analytics
• Legal and compliance obligations

9. Data Security & Protection

We take reasonable measures to protect personal information from unauthorised access, disclosure, misuse, or loss.

10. Disclosure of Information

We may disclose personal information to employees, contractors, advisers, software providers, marketing providers, and government authorities where legally required.

We do not sell personal information to third parties.

11. Data Retention

We may retain personal information for operational, legal, compliance, and customer service purposes for as long as reasonably necessary.

12. Access & Correction

Users may request access to or correction of their personal information by contacting us directly.

13. Third-Party Websites

Our website may contain links to external websites or third-party platforms. Once users leave our website, RUSCON Construction is not responsible for the privacy practices, security, or content of those external websites.

14. Updates to This Policy

We may update this Privacy Policy from time to time.

15. Contact Information

RUSCON Construction Pty Ltd
https://grannyflat.rusconconstruction.com.au